Active Incident

Updated a few seconds ago

Problems with SchedulerOperational

Incident Status

Operational

Components

www.elmoanywhere.com

Locations

Azure Midwest


October 30, 2024 1:38PM CDT
October 30, 2024 6:38PM UTC
[Identified] We have identified an issue with the Scheduler after last night's release. Depending on your time zone, when dragging and dropping, or adding appointments to the scheduler, it will advance the appointment by X hours. For Example, in the Central Time, if you schedule an appointment for 11am, it will add 5 hours to it and actually put it on the schedule at 4pm. The work around is to determine how many hours your scheduler is off and deduct that many hours from the actual time you want the appointment scheduled. In the example given, in order to schedule an appointment at 11am in Central Time, you would need to schedule it for 6am. 5 hours will be added to the appointment when it hits the schedule, and the appointment will show at the preferred time of 11am. We will be pushing a new release tonight that has corrected the issue. We apologize for missing this during our testing and have added additional scheduler testing for future releases.

Elmo Anywhere Frontend Service




Operational

NAGS Service Layer




Operational

GlassCheck Service Layer




Operational

VINDecode Service Layer




Operational

EDI Service Layer




Operational

Quickbooks Service Layer




Operational

www.elmoanywhere.com




Operational

Mobile Technician API




Operational

IBS API




Operational

External Services

CardConnect

Help Scout

Mailchimp

Pingdom

SendGrid

Stripe

Metrics

Elmo Anywhere Response Time

436.68ms




Elmo Anywhere Response Time

445.88ms




Elmo Anywhere Response Time

463.77ms




1

Active Incidents

21

Days Since Last Incident

-

Days Until Next Maintenance